Avaza + Zendesk integration
Turn support tickets into tracked, billable work. Zapier creates Avaza tasks from new Zendesk tickets and keeps your customer records in step.
What you can automate between Avaza and Zendesk
New ticket → Avaza task
Create an Avaza task for each new ticket so support time is tracked against the right customer. (Zendesk: New Ticket → Avaza: Create Task)
New task → Zendesk ticket
Raise a Zendesk ticket when a support task is created in Avaza. (Avaza: New Task Created → Zendesk: Create Ticket)
New customer → Zendesk organization
Add each new Avaza customer to Zendesk as an organization. (Avaza: New Company → Zendesk: Create Organization)
New organization → Avaza customer
Keep Avaza's customer list complete when organizations are added in Zendesk. (Zendesk: New Organization → Avaza: Create Company)
Set up Avaza + Zendesk in Zapier
No code and no developer needed. Most Zaps take a few minutes.
1. Connect both apps
In Zapier, create a Zap and sign in to Avaza and Zendesk when prompted.
2. Pick a trigger and an action
Choose what starts the Zap and what happens next, for example “New Ticket” in Zendesk and “Create Task” in Avaza.
3. Map fields and switch it on
Match fields such as title, project, customer and dates, test the Zap, then turn it on.
Why connect Zendesk and Avaza?
Support work is real work, and for many service businesses it's billable. When tickets become Avaza tasks, the time spent resolving them lands on timesheets, counts toward project budgets and can go straight onto the customer's invoice.
About Zendesk
Zendesk is customer service software for managing support tickets, help centres and customer conversations.
Questions about the Zendesk integration
Is the Zendesk integration built into Avaza?
No. It runs through Zapier, which connects Avaza to thousands of apps. Avaza's built-in integrations are Xero, QuickBooks Online, GitHub, Google Drive, Dropbox, Stripe, PayPal and Payoneer, plus Google single sign-on.
Do I need a paid Zapier plan?
You need a Zapier account, and Zapier's own plans apply: simple two-step Zaps run on its free plan, while multi-step Zaps (for example, searching for an Avaza project before creating a task) need a paid Zapier plan.
How quickly do the automations run?
Avaza's Zapier triggers are instant: Avaza tells Zapier as soon as a task, project, invoice or other record is created or changed. Zaps that start in Zendesk run on the schedule Zapier uses for that app's trigger.
Related integrations
More ways to connect Avaza to the tools your team already uses.
Connect Zendesk to Avaza
Create your free Avaza account, then set up the integration in a few minutes.