Avaza has been recognized as a gold medalist and leader in the 2023 Professional Services Automation (PSA) category for the second consecutive year in the Data Quadrant report from SoftwareReviews.
SoftwareReviews is a division of IT research and consulting firm Info-Tech Research Group. The award is based on the collective knowledge of real users and placement is based on satisfaction with product features, vendor experience, capabilities, and emotional sentiment.
Ease of IT administration, quality of features, and ease of implementation were amongst the strongest capabilities associated with Avaza, resulting in a 98% Plan to Renew reported by their users.
Avaza secured the 1st ranking against the major players in the PSA category in most of the subcategories representing product features including:
- Reporting
- Resource Management
- Expense Detail Tracking
- Billing
- Time Management
- Security
- Project Management
- Team Collaboration
- Task Management and Workflow
Avaza also received a high Emotional Footprint score of +97, receiving high scores around vendor support, importance of professional success and strength of emotional connections.
Additional Emotional Footprint Metrics in which Avaza ranked highly include:
- Service Experience
- Product Experience
- Negotiation and Contract Experience
- Conflict Resolution Experience
The Emotional Footprint makes the SoftwareReviews Data Quadrant unique as it is the inclusion of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation. This creates a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view.
Here is the link to the Data Quadrant Awards for PSA page where the full report is available to download.
Avaza Product Scorecard can be accessed here.
About SoftwareReviews and their Data Quadrant Awards:
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.
SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at http://www.softwarereviews.com
